Responsible Gaming

Enjoy it, and stay in control

Our credits are worth nothing, but your time is worth plenty, and games styled like gambling can pull some people in. These are the safeguards we offer and the habits that help.

Safeguards on this site

  • Visit timer. A clock in every footer shows how long you’ve spent on the site in this tab.
  • Hourly reminder. A prompt appears after each full hour to suggest stepping away.
  • Age checks. A question at the door, plus your date of birth when you register.
  • Breaks on request. Tell us and we’ll pause or limit your account.
  • Instant removal. Delete your account any time from My account.

Habits worth having

  • Set a time limit before you open a game and honour it.
  • Get up every hour: stretch, hydrate, rest your eyes.
  • Quit if you’re getting irritated, anxious or feel you “have to” continue.
  • Don’t play to escape stress, loneliness or low mood, and keep sleep, work and relationships first.
  • Treat credits as what they are, pretend, and remember past results don’t shape what comes next.
Free play is not real-money gambling. If you gamble for money elsewhere, stake only what you can comfortably lose, never try to win it back, and never use money needed for essentials.

Warning signs

  • Playing for longer than you meant to, or thinking about it constantly.
  • Feeling restless or short-tempered when you cut down.
  • Hiding how much you play from the people around you.
  • Neglecting duties, or feeling low after a session.

Independent, free help

These organisations are separate from Bignet Play and offer confidential support at no cost:

If you’re in immediate danger, call your local emergency number.

Under 18?

This site isn’t meant for anyone below 18. Parents and carers can use device controls to block it. If you believe a child has been using it, let us know and we’ll deal with it.

Request a break